Lean manufacturing pays off for Technology Design
As part of its global growth strategy, Technology Design (formerly part of the AGR Field Operations Group) implemented lean manufacturing techniques into its production facility. It is already reaping the rewards of a global increase in sales due to being able to offer new systems, calibrations and services at incredibly fast lead times. Production Manager, Jon Kendrick, explains: “By adopting leaner processes across the board along with a plan of continual streamlining, of the manufacturing process in particular, this allows us to offer fast lead times on all our in-house products. By utilising our engineers in the same way, we are able to offer such services as calibrations and repairs, typically on a next day turnaround, all as part of a standard service.”
Technology Design has been designing, developing, manufacturing and globally distributing its systems for almost 20 years to some of the largest companies in the NDT arena. Customer service and operating with total integrity at all levels are key to its business plan and continued success.
Mark Clark, General Manager, went on to say: “We have solid relationships with UK suppliers, backed up by a great flexible workforce and a company-wide willingness to assist the client in any way we can. Through continuous feedback it was apparent that the relationship built with the clients and great pre- and after-sales support were just as important as the sale of the boxed unit itself.”