Service Engineer

Location:
Southend-on-Sea (with frequent travel outside the UK)
Advertiser:
Olympus
Date advertised:
19.06.18
Job details:
To proactively provide and maintain product repair and calibration information supplied by an OEM throughout the lifecycle of the product. Implementing change to promote continuous improvement of the repair systems, delivering and exceeding the requirements of the customer, OEM and regulating bodies.

Responsibilities:
  • Managing new product introductions and product lifecycle steps
  • Ensuring that service centres are fully informed with the implementation plan prior to launch
  • Ensuring repair functions are fully set up to process a case in-line with the KPI and/or establishing a plan for managing delays with both the repair functions and OEM, for example training, risk assessment, tooling, safety stock, repair forecasting, etc
  • Reviewing and distributing service notes and document modifications
  • Maintaining the product road maps to ensure future NPI are being regularly reviewed
  • Quality cost and delivery improvement management
  • Project management
  • Reporting the performance of the given activity to highlight areas of achievement and improvement.

Skills and experience:
  • An engineering-related degree would be advantageous, at least five years’ experience within a service support role or understanding of the information and skill set requirements of a repair and calibration technician
  • The successful applicant must be willing to travel frequently outside of the UK.
Contact details:
For further information contact Megan Newberry, tel: +44 (0)1702 45206 or email: megan.newberry@olympus.co.uk

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