Creaform redefines customer care with its latest plans
09/02/2024
Creaform, a business unit of Ametek Inc and a worldwide leader in automated and portable 3D measurement solutions, has announced major changes to its Customer Care Plan offer. Always striving to provide its customers with the best possible experience and support, Creaform has improved its Customer Care Plan offering with several options to ensure a perfect fit. By providing this added flexibility for anyone using its technology, Creaform reinforces its commitment to its customers’ success and the desire to better serve their needs.
This new valuable addition to the Creaform experience arose from extensive conversations, both internally and with its customers, to ensure a holistic understanding of the needs and preferences of users, ultimately leading to an offering that seamlessly aligns with their expectations. These enhancements not only streamline the Creaform experience but also ensure the best performance for the customers’ products.
As a result, the new plans are now available in two levels: the Basic Customer Care Plan and the Select Customer Care Plan. Both including a wider range of possibilities due to this new approach with more options, these plans enable customers to pick and choose the options that best suit their needs.
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| Through a diverse array of options and service levels, Creaform launches a new era in customer support with the introduction of redesigned care plans |
The Basic Customer Care Plan is a simple ready-made solution for customers that require minimal validation of their systems. It keeps track of the system’s performance, while benefiting from Creaform’s reputed customer service experience.
The Select Customer Care Plan can be tailored to customers’ needs by choosing the required options on top of the warranty on parts and labour. It ensures that the system’s working conditions and performance stay at peak efficiency.
While the shipping from Creaform to customers is included in all plans, the coverage can be adapted to the many different realities of the varied people using Creaform’s technology. While they are able to choose options such as accident coverage and secure remote access/assistance, they can also choose between three different calibration types, to reach the service level they need: Calibration, which is a validation of the hardware’s accuracy and comes with the calibration certificate; the Calibration and Adjustments option, which includes calibration as well as adjustments and any repair if the system is out of Creaform’s specifications; and the Accredited Calibration and Adjustments option, which includes accredited calibration carried out in compliance with the rigorous ISO/IEC 17025 requirements and includes a calibration certificate.
“In a rapidly evolving technology landscape, our dedication to customer support is the constant that sets us apart,” explained
David Gagné, Vice President of Customer Services, Creaform. He added: “Our customers do not just buy our products, they invest in a partnership and our best-in-class support is the glue that cements that partnership.”
