Remote Assist – a new dimension in customer service
17/06/2013
As many of its customers regularly testify, Technology Design (TD) has for many years actively given a great customer service package with each of its systems purchased.
From proactive calibration and updated software reminders, where the customer is reminded when a calibration is due or the latest version of software is available, to free battery replacements when required, the focus on customer service is integral to the Technology Design culture and is part of its core values.
“Great customer service is something that you cannot fake or offer only once. You would be found out very quickly if this was the case,” said General Manager, Mark Clark. “Along with product and software development, we are constantly looking for better ways to serve our clients and improve on everything we do. We aim to be there for our clients when it really matters.”
Along with proactive servicing of client accounts, the next dimension to its customer service is Remote Assist. This allows TD to effectively place an engineer or software technician ‘inside’ the remote system anywhere in the world with an internet connection to offer diagnostic evaluation or software assistance and guidance. This has proved exceedingly beneficial to clients, with many reporting that it is “just like having a TD technician sitting at our desk.”
Remote Assist along with video conferencing has enabled Technology Design to take its exceptional customer service to the next level.
www.technologydesign.com
