Creaform opens new repair centre to cover EMEA region
27/03/2023
Creaform, a business unit of Ametek Inc and worldwide leader in portable 3D measurement solutions and engineering services, has announced the opening of its new 660 m2 repair centre, situated adjacent to its France office based in Fontaine (close to Grenoble). This endeavour sends a strong message of support and autonomy for the Creaform community in the Europe, Middle East and Africa (EMEA) region: the company can now leverage solid calibration and acceptance results locally and address repairs on the entire Creaform portfolio.
With this major investment, the company aims to reduce the time taken for the repair process, namely in terms of overseas shipping. Partners and end customers in the EMEA territory will now benefit from a local service, which will reduce the occasional expedition of the company’s products to the Creaform headquarters in Lévis, Québec, Canada. This translates to an optimisation of handling costs and better control over the return merchandise authorisation (RMA) process. The repair centre will also receive, manage and process Creaform systems coming from India instead of receiving them in Canada, as is currently the case.
Due to the ISO 9001 (July 2022) and ISO 17025 (December 2022) certifications it has received, this new centre can conduct calibration and acceptance tests locally, on all quality control systems and products throughout the Creaform portfolio. Going forward, all repairs will be carried out with the same level of service as provided at Creaform headquarters.
ISO 9001 is the standard that covers the implementation of a quality management system in a given organisation, while
ISO 17025 extends to an organisation’s ability to generate reliable results in terms of calibration and testing.
“We have at heart to provide a quality of service at least as good as our systems,” claimed Fanny Truchon, President & Business Unit Manager at Creaform. “We trust these service improvements will prove instrumental in relieving our existing and future EMEA customers from delays and the costs associated with the logistics of a point of service located on a whole other continent. This marks the end of a journey that started in February 2021, when we started looking for a suitable site, but also opens an era of simplicity and autonomy for us and our customers in the region,” she concluded.
